April household consumption disputes, more than 187 complaints about home decoration
August 27 12:13:40, 2023
According to the information provided by the Beijing Administration for Industry and Commerce and the Beijing Consumers Association, in April 2012, Beijing accepted 5,997 consumer complaints, saving the economy 35.319 million yuan for consumers. In consumer complaints, household decoration services and building materials, furniture and merchandise consumption disputes have increased. Ms. Zhang, a consumer, responded by phone and accepted the home improvement service. The contract was agreed to be completed by March 30, 2012. After the contract period, Ms. Zhang repeatedly urged the decoration company, still not finished yet. Ms. Zhang also reported that the renovation workers installed the cold water pipes and hot water pipes in the house, and the floors of the bedrooms and balconies were not flattened. The company asked for repairs as soon as possible, and the company ignored them. In desperation, Ms. Zhang had to complain. After mediation by the industry and commerce department, the decoration company quickly sent workers to repair the consumer and delivered it. Consumers, Mr. Li, reported that they purchased a security door with a thickness of 9 cm and a thick steel plate for home security, and indicated the specifications on the shopping voucher. However, after the actual delivery and installation, Mr. Li measured that the security door was only 8.5 cm, and there was no thick steel plate in the security door. Mr. Li found the merchant and the other party refused to return it. After mediation by the industrial and commercial department, the merchant has handled the return for Mr. Li. With the arrival of the renovation season, consumer disputes in home decoration services and the purchase of building materials and furniture products have also increased. In April, the two hotlines of “12315†and “96315†received 187 complaints. At present, 138 have been completed and 83 mediations have been successfully completed. The remaining complaints are being mediation.
