Customized furniture can only be repaired and not retired into industry "standards"
May 28 13:15:12, 2025
Consumer: More than 10,000 yuan of custom furniture problems Mr. Shi said that in July, he customized a complete set of furniture in a furniture city, including the overall wardrobe, bed, bedside table, TV cabinet and shoe cabinet, spent a total of 13,000 yuan about. Not long ago, the furniture was finished, and the hard work at home was over. Mr. Shi called to let the merchants deliver the goods. “After being delivered to the house, I found that the shoes of the shoe cabinet, the TV cabinet and the bed were particularly dirty, because the furniture was white and the stains were particularly noticeable. The panels of the wardrobe still had a lot of scratches, and the metal rods were also sticky. There is tape, and the metal rod is still slimy after being torn off. In addition, the pungent smell of this furniture is also very large.†Mr. Shi said that his custom furniture was originally intended to pursue perfection, but he did not expect to receive such a Furniture, don't mention how uncomfortable, he contacted the merchant to negotiate and demand return. The merchant said that at the time of signing the contract, it was clearly stated that “customized furniture would not be returned,†and Mr. Shi reflected only a small problem, which could be solved by scrubbing and repairing. Mr. Shi repeatedly negotiated, and finally the merchant only helped him to replace a few pieces of scratched plates, and some dirty plates were scrubbed with detergent, and he could not accept it. Merchants: Non-serious quality problems advocate repair reporters to understand that in recent years, as more and more people pursue personalized home improvement, the market for customized furniture is also growing. However, in many cities across the country, there has been a dispute that custom products are not refundable. On the issue of the return of custom furniture, the reporter of Jinling Evening News yesterday consulted several custom furniture brands in Nanjing. The relevant person in charge of the customer service in Nanjing, said that custom furniture, generally consumers first understand the product in the exhibition hall, then the furniture designer understands the consumer demand, and actually measures and designs in the consumer's home, and then goes to the factory for processing. . Because it is customized, it can't be changed, and it is tailor-made, unique, and can't be sold twice, so there is no serious quality problem. Generally, they advocate maintenance and do not return. "If the return is normal, the product is not qualified for environmental protection, and the consumer is required to issue a nationally recognized environmental test certificate. Or the design measurement error occurs when the furniture is customized, and the fault is in the merchant, resulting in the furniture not being installed in the customer's home, it will also be returned. "The goods may be encountered in one or two cases a year, consumers ask for the return of custom wardrobes." Liu Juan, the manager of the Nanjing market department of the top solid closet, said that the wardrobe generally does not have big quality problems, if only the furniture is There are some small defects in the handling process, they will be properly solved for consumers, most consumers can understand, will not ask for a return, only when the custom furniture can not be installed into the customer's home, return or disputes may occur. This is to see where the wrong side is. If the designer is wrong with the work and they are not thoughtful, they will definitely return the goods, but more often the consumer changes the housing pattern later, which leads to the inability to install custom furniture. Will try to adjust the product as much as possible to ensure the use. Consumers Association: The number of complaints about custom furniture is on the rise. “The number of complaints about custom furniture is indeed rising. Sometimes some sizes and customizations do not match. Some merchants would rather lose money than return.†A staff member of Nanjing Consumers Association reminded Consumers, there is currently no relevant standard in the custom furniture industry. In terms of materials, environmental protection, and price, it is still based on the agreement between manufacturers and consumers. Therefore, when customizing furniture, consumers should have a detailed understanding of the custom furniture enterprises in advance. The base materials, colors, and dimensions of the customized furniture should be clearly marked on the contract contents and drawings to confirm the correct use of various materials. And keep a final payment after the inspection to ensure that there is no problem. In the past two years, custom furniture has become more and more popular, becoming the mainstream product in the market. The types have also expanded from sliding door wardrobes to sofas, beds, dining cabinets, shoe cabinets and other furniture. However, with the growing market for custom furniture, many cities across the country have had controversies about custom products that “repair onlyâ€.
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